Fairlight Cycles

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Fairlight Cycles Is A Welsh-based Custom Bicycle Brand Established In 2012 With A Focus On Design, Utility And Versatility. The Company Designs And Manufactures Handcrafted Steel And Titanium Bicycles Along With A Range Of Accessories At Their Workshop In Abergavenny, Wales.

They Offer A Wide Range Of Bike Categories To Suit Different Riding Styles And Terrains, Including Their Flagship All-round Endurance Bike Strael 3.0, Fast Gravel Bike Secan 2.5, Versatile Utility Bike Faran 2.5 And Cross-country Hardtail Holt. Each Bike Model Has Meticulously Designed Geometry And Specifications Tailored For Its Intended Use. Customers Can Browse The Latest Collections On The Website And Place Orders Online Or Visit The Workshop During Opening Hours From Monday To Friday 9am-5pm.

The Website Provides In-depth Information On Each Bike Model Through Detailed Design Notes And Lookbooks Showcasing Various Color Options. Customers Can Use The Fit Calculator And Reference Frame Geometries To Determine Their Optimal Size. A Range Of Custom Framebuilding And Finishing Options Are Also Available To Tailor Bikes To Individual Preferences. For Those Seeking Value, Factory Seconds And Closeout Parts Can Be Found In The Outlet Store With Substantial Savings Up To 50%.

Loyal Customers Are Encouraged To Sign Up For The Newsletter For Exclusive Early Bird Deals, Sneak Peeks Of Upcoming Releases And Helpful Buying Guides. The Customer Service Section Covers Shipping Costs And Tax Information For EU, US And International Customers. A Comprehensive FAQ Addresses Frequent Questions About Lead Times, Warranty Support And Payment Schemes Like Cycle To Work. Regular Blog Posts Share Bike Build Stories And Reviews To Inspire The Community.

Are Fairlight Bikes Suitable For All Riders?

While Fairlight Bikes Are Designed To Perform Well Across A Wide Range Of Terrains And Conditions, Rider Fitness Levels And Intended Uses Should Still Be Considered When Choosing A Model. The Lighter Race-oriented Strael May Not Be Ideal For Everyday Commuting Or Bikepacking With Heavy Loads, For Example. It's Best To Consult The Detailed Specifications And Intended Applications Of Each Model To Find The Best Match For Your Needs.

What Payment Methods Do You Accept?

We Accept Payments Via Bank Transfer, PayPal And All Major Credit/debit Cards. For Frame Builds, A 50% Deposit Is Required Upfront To Reserve Your Spot In The Production Timeline, With The Remaining Balance Due On Completion.

How Long Will It Take To Receive My Bike?

Standard Lead Times For Complete Bikes Are 12-16 Weeks From The Point Of Order. Custom Builds May Take Longer Depending On Options Selected. You Can Check Our Current Estimated Lead Times On The Website. We'll Provide Regular Updates On Your Order's Progress Via Email.

What Is Your Delivery Process?

For Customers In The UK, Bikes Are Generally Shipped Via Courier With Tracking. International Orders Are Shipped Via Air Freight. You'll Receive Confirmation When Your Order Is Packed And Dispatched, As Well As Delivery Tracking Details. On Receipt, Please Inspect Your Order And Note Any Issues Within The Returns Window.

Do You Offer Assembly Or Set Up Services?

We Don't Provide Assembly Services But Our Bikes Are Shipped 90% Assembled For Easy Home Setup. The Website Has Guides On Completing Assembly And Adjustments. We're Also Happy To Answer Any Setup Questions You May Have Via Email, Phone Or Online Chat During Business Hours.

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