Gorgias Is An Omnichannel Customer Service Platform Built For E-commerce Businesses. Founded In 2014, It Helps Online Stores Provide Enhanced Customer Support Through Web-based Helpdesk, Live Chat, Social Media, Email And Phone. Some Key Details About Gorgias:
- History: Created By CEO Dimitri Ozornin And CPO Dmitry Ozornin In San Francisco, With A Vision To Provide Modern Tools For Merchants To Manage Customer Support Efficiently.
- Merchant Categories: Supports Categories Like Fashion, Accessories, Home Goods, Beauty Etc. Popular Among DTC And Indie Brands.
- Saving Tips: Automations And Workflows Help Agents Respond Faster, Reducing Resolution Time. Insights Prevent Repeats And Improve Processes.
- Keywords: Customer Service, E-commerce, Helpdesk, Support, Ticketing, Omnichannel, Assistance, Live Chat, Messaging.
- Open Hours: 24/7 Support Available, With Offices In US, Europe And Asia Ensuring Coverage Across Timezones. Live Experts Can Be Reached During Business Hours Too.
Gorgias Also Offers Discounts For New Signups And Annual Plans Through Different Coupons. Here Are Some Frequently Asked Questions And Their Answers:
Signing Up Is Free And You Can Set Up Your Helpdesk Within Minutes. Choose A Plan, Connect Your Store And Start Adding Agents. You Also Get A 7-day Free Trial To Explore Features.
Gorgias Integrates Seamlessly With Popular E-commerce Platforms Like Shopify, Magento, BigCommerce. It Also Supports Interactions On Social Media, Messaging And Phone Through Integrations.
Gorgias Pricing Is Based On The Number Of Tickets, Not Agents. This Allows Everyone In A Startup To Act As An Agent Without Additional Costs.
With Gorgias' Multi-store Feature, You Can Link Many Brands To One Helpdesk For Centralized Support. Manage Tickets And Customers From A Single Dashboard.
Yes, It Has Over 80+ Integrations With Tools Like Klaviyo, Mailchimp, Hubspot And More For Seamless Workflows. Developers Can Also Build Custom Integrations Via The API.
Different Coupon Codes Are Available On Their Website And In Newsletters For New Customers. Annual Plans Also Come With Savings Compared To Monthly Pricing.